A photo will not open
Confirm the file can be opened in your gallery. Try a common JPEG, PNG or WebP image and make sure the app remains updated.
App support
Photo Metadata & EXIF Remover
Practical answers and direct support from Keyrox.
No metadata was found
Some photos contain little or no readable metadata. Messaging and social apps often remove many fields before the image reaches you.
A rewarded video is unavailable
Availability depends on consent, connection, region and advertising demand. Wait briefly and try again. No extra cleanings are promised unless the reward is completed and confirmed.
Restore Lifetime Premium
Use the same Google account that completed the purchase, confirm Google Play is connected, then choose Restore Purchase inside the app.
Where is the clean photo?
The app saves a separate copy in the device picture storage. The original image remains unchanged.
Privacy choices
Open the app settings and choose the privacy options entry when it is available for your region.
Still need help
Send us the useful details.
Include your phone model, Android version, app version, image format and the exact step where the issue appears. Do not email a private photo unless you are comfortable sharing it.
contact@keyrox.net↗